Refund & Cancellation Policy

We understand that plans can change. Our refund and cancellation policy is designed to be fair and transparent. Please note the following details regarding cancellations and refunds.

Cancellation/Amendment/No-Show/Transfer Policy

  1. Cancellations Made in Advance:
    • More than 30 days before the safari date: 10% of the total amount will be deducted; the remaining amount will be refunded.
  2. Cancellations Closer to the Safari Date:
    • 30 to 15 days before the safari date: 20% of the total amount will be deducted; the remaining amount will be refunded.
    • 15 to 7 days before the safari date: 50% of the total amount will be deducted; the remaining amount will be refunded.
  3. Last-Minute Cancellations:
    • Less than 7 days before the safari date: 100% of the total amount will be deducted, and no refund will be issued.

Note: Refunds will be processed within 7-10 business days of cancellation.

  1. Cancellation/Amendment by the Client:
    • Cancellation up to 7 days before the date of arrival is non-refundable
    • Cancellation between 8 to 14 days before the date of arrival will be subjected to a 50% deduction
    • Cancellations 14 days before the date of arrival will be fully refunded
    • Booking can be amended subject to availability. In the case of immediate non-availability, a credit voucher valid for 3 months will be issued during which safari must be availed or after 3 months from the date of the original booking, the voucher amount will stand forfeited
    • In the case of a no-show or not showing up beyond 45 minutes of safari reporting time, the booking shall be treated as cancelled, and no refund will be granted.
    • Booking is not transferable. Only the person who has booked or in whose name the safari is booked must be present to avail the safari.
  2. Cancellation by the Firm:
    • The Firm reserves the right to cancel any safari due to unforeseen circumstances (e.g., political instability, natural disasters, insufficient bookings). In such cases, a full refund will be provided to the Client, but no further liability shall be accepted.
  3. Pick-up and Drop Policy:
    • Within a 5 km radius from the pick-up point is free
    • Beyond 5 km but within a 10 km radius from the pick-up point will be charged 1000 INR
    • Beyond 10 km but within 20 km radius from the pick-up point will be charged 1500 INR
    • Beyond 20 km but within 30 km radius from the pick-up point will be charged 2000 INR

Guest must coordinate with Jeep driver and agree on pick-up and drop charges based on the above criteria

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Please note that one jeep can accommodate max 6 adults excluding Jeep driver and Naturist
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